COVID-19 UPDATE

We have been working constantly to respond to the frequent regulatory changes and to prepare our Team as best we can for the escalating uncertainty caused by the Worldwide Coronavirus pandemic.

Our focus is to keep our clients, staff and community safe during these unprecedented times.

 

It has been a while and our therapists are very excited to see you from 26 October 2020

 

Restrictions may be eased but strict measures will be in place to ensure the safety of our clients and team. We will have to limit our number of bookings and the demand will also be high so please contact us in advance to book your appointment on 03 9882 8228 or 0451 125 772

 

If you have an appointment booked which had to be cancelled due to Covid-19 or if you have advised us that you wanted to be placed on our priority waitlist, our client support team will be contacting you shortly to schedule an appointment. 

Please follow our instagram and facebook pages to receive further updates.

We thank you for all of your support and please take care during this time.  We look forward to seeing you soon.

All the best the True Dermal Team

xxxx

Frequently Asked Questions

WHEN ARE YOU REOPENING?


We will be guided on this by government authorities, as this may change depending on the results of the Stage 4 restrictions. At this stage we will be opening on 26 October with limited treatments. (No face treatments can be performed until further easing of restrictions). If you follow us on Facebook or Instagram you will be notified of any changes.




WHAT HEALTH AND HYGIENE MEASURES ARE YOU TAKING?


We want to reassure you that at True Dermal Clinic, all team members have completed the Australian Government’s COVID-19 Infection Control Training, as well as holding the most stringent qualifications for their respective dermal, laser or medical field. You will continue to see us maintain the same safe environment as we have always done, and also meet new health and hygiene standards by: - Following safe distancing of 1.5 metres in our reception and waiting rooms - Following a strict hand washing protocol using anti-bacterial liquid before, during and after every treatment - Implementing temperature checks for both clinic staff and clients - Using medical-grade disinfectant to wipe down all surfaces and equipment between every client - Wearing new gloves for the duration of every treatment and changing regularly - Wearing face masks and PPE where appropriate - Providing hand sanitiser to clients in waiting rooms - Following strict sterilisation protocols on all of our equipment, including high pressure - heat, no touch techniques and complete item separation - Sterilising all stations, rooms, door handles and floors regularly during each day




HOW CAN I HELP MAINTAIN TRUE DERMAL CLINICS COVID-19 SAFE PLAN?


We ask you to help us maintain a safe environment for everyone by: - Providing accurate and up to-date-contact details for your client file (mandatory) - Complete our COVID-19 questionnaire and have you temperature taken (mandatory) - Attending your appointment alone to allow for safe social distancing in clinic - Rescheduling your appointment and staying home if you are showing any symptoms or signs of illness - Clients that do not comply with the mandatory requirements to maintain our COVID-19 may be asked to reschedule.




I HAVE PRE PAID TREATMENTS, WHAT DOES THAT MEAN?


We will be extending your package by the time period of the recent closure. This means you will have plenty of time to redeem your services upon our reopening.




DURING LOCKDOWN I MISSED AN APPOINTMENT, HOW CAN I RESCHEDUAL ?


If you had a booking already scheduled during our closure period, don’t worry our team will be in contact shortly to reschedule for a suitable time. Please bear with us as we have quite a few people to contact!




WHAT SERVICES ARE CURRENTLY AVAILABLE?


Our door maybe shut as guided by the government authorities but we are offering Online Consultations and fullfilling online product orders. From 26 October we will be open for body treatments. Face treatments are not available at this stage.




CAN I GET A REFUND?


While services remain suspended due to Government restrictions, refunds are not available. You can learn more about your consumer right guarantees at the ACCC’s Coronavirus Information for Consumers. For more information, you can review True Dermal Clinics Refunds & Cancellations Policy and the ACCC guidelines.