We have been working constantly to respond to the frequent regulatory changes and to prepare our Team as best we can for the escalating uncertainty caused by the Worldwide Coronavirus pandemic.
Our focus is to keep our clients, staff and community safe during these unprecedented times.
It has been a while and our therapists are very excited to see you from 26 October 2020
Restrictions may be eased but strict measures will be in place to ensure the safety of our clients and team. We will have to limit our number of bookings and the demand will also be high so please contact us in advance to book your appointment on 03 9882 8228 or 0451 125 772
If you have an appointment booked which had to be cancelled due to Covid-19 or if you have advised us that you wanted to be placed on our priority waitlist, our client support team will be contacting you shortly to schedule an appointment.
Please follow our instagram and facebook pages to receive further updates.
We thank you for all of your support and please take care during this time. We look forward to seeing you soon.
All the best the True Dermal Team
Frequently Asked Questions
WHEN ARE YOU REOPENING?
We will be guided on this by government authorities, as this may change depending on the results of the Stage 4 restrictions. At this stage we will be opening on 26 October with limited treatments. (No face treatments can be performed until further easing of restrictions). If you follow us on Facebook or Instagram you will be notified of any changes.
WHAT HEALTH AND HYGIENE MEASURES ARE YOU TAKING?
HOW CAN I HELP MAINTAIN TRUE DERMAL CLINICS COVID-19 SAFE PLAN?
I HAVE PRE PAID TREATMENTS, WHAT DOES THAT MEAN?
We will be extending your package by the time period of the recent closure. This means you will have plenty of time to redeem your services upon our reopening.
DURING LOCKDOWN I MISSED AN APPOINTMENT, HOW CAN I RESCHEDUAL ?
If you had a booking already scheduled during our closure period, don’t worry our team will be in contact shortly to reschedule for a suitable time. Please bear with us as we have quite a few people to contact!
WHAT SERVICES ARE CURRENTLY AVAILABLE?
Our door maybe shut as guided by the government authorities but we are offering Online Consultations and fullfilling online product orders.
CAN I GET A REFUND?
While services remain suspended due to Government restrictions, refunds are not available. You can learn more about your consumer right guarantees at the ACCC’s Coronavirus Information for Consumers.