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Appointment Booking, Cancellation

& Re-Scheduling Policy

In order for True Dermal Clinic to maintain the competitive prices for our skin treatments, cool sculpting & body fat reduction treatments that our clients have come to expect, we have had to introduce a new booking policy effective 1 January 2018.


When you make a booking with us, our staff will send you a confirmation text message 48 hours prior to your appointment. If we have not heard back after 24 hours, we will again attempt to call you and leave a message. Unfortunately, if after this time, we have had no response, your appointment may be given away to another client on our waiting list.


For all appointments we require a $50 deposit. If you need to cancel or reschedule your booking, you can do so anytime up to 36 hours before your appointment and we will refund your deposit in full. Cancellations after this time will result in a loss of your deposit.


True Dermal Clinic does not offer refunds for change of mind. Please refer to Victoria Consumer Affairs website below for more information:


True Dermal Clinic reserves the right to offer alternative treatment, products or transfer of services to another client.