Shipping Policy

We offer free standard shipping on all orders over $150; orders below this value are charged at a flat rate of $9.95. Your products are shipped from our clinic in Camberwell and our standard shipping option delivers in 2-6 business days for most Metro postcodes. In busy trading periods, or due to Covid 19 orders may take longer due to higher volumes.

All orders are dispatched with a courier service, or Australia Post, and are delivered directly to your door. Once dispatched, expected delivery times for each region are as follows:

  • 1-3 business days VIC

  • 3-7 business days WA, NSW, ACT, SA, QLD, NT & TAS 

  • 7-14 business days, international

To return your order, please see our returns policy.

Mail to: True Dermal Clinic, 1/524 Riversdale Road, Camberwell VIC 3124, Australia 

The customer is responsible for covering all costs associated with returns, shipping costs are non-refundable. 

For return of products valued at over $75, we advise the use of a trackable shipping service or purchasing shipping insurance as we cannot be held responsible for the shipping of your returned item.