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Privacy Policy, Terms & Conditions


True Dermal Clinic is committed to protecting the privacy of all visitors to our website. It is our goal to maintain compliance with the highest standards of web privacy so that our visitors may comfortably and safely use the site for a range of information needs. As used here, ‘True Dermal Clinic’ means Dermal Clinics Australia Pty Ltd, and where appropriate, its licensed outlets.


What Information We Collect

Our system routinely collects information about origin and site navigation of website visitors. This information is used only to help us continually modify the site based on user patterns and is not linked to any personal identifying information. We do not collect any identifying or personal data on site users, unless that information is submitted as part of a request for service or information, such as requesting an appointment. We do not currently use cookies. A cookie is a text file placed on the browser of website visitors to identify website use patterns.


Who Collects Information

The only people using aggregate website access information are True Dermal Clinic employees, in particular, our web team. If a visitor submits additional identifying information (as noted above), that information is available only to True Dermal Clinic staff.


How We Will Use The Information

Information about website use patterns will be utilised by our web team and other appropriate True Dermal Clinic staff to modify and enhance the website. Identifying individual information (such as name, e-mail and address) will be used only as requested by the visitor.


With Whom Will The Information Be Shared

We do not sell, share or release any information about website users to any third parties, unless requested to do so by that user. Personal information about individual website users, as submitted as part of a service or information request, will not be shared in any way without specific consent from the user. However, we may disclose information when legally compelled to do so.


Consumer Choices

Personal information about website users is collected only as part of a request for service. If information is required in order to provide a service, the website user will be informed as to which information is optional and which is essential for receipt of the service. Users have the option of asking that personal information be removed from our site once the service has been completed. Users also have the choice of ending any subscription or request for information by submitting a cancellation request to If users do not wish to have any cookies attached to their browser, they may disable cookies through their browser or Internet service provider.


E-mail Security

Our website offers opportunities to communicate with True Dermal Clinic by e-mail. Because normal e-mail is not encrypted, the possibility exists that unauthorised individuals may intercept e-mail messages with True Dermal Clinic. We are not responsible for the privacy of e-mail messages, except those stored in our system.


Security Procedures/Access

Information sent by e-mail to True Dermal Clinic will be accessed only by our staff as necessary to complete the function requested by the website visitor. The servers on which we store information are kept in a secure environment, and are protected electronically from access by unauthorised individuals.


Updating Your Information

All information submitted to True Dermal Clinic website may be reviewed and changed. In order to review or change your information, contact us at


Notification of Changes

If True Dermal Clinic changes this privacy statement, we will post those changes on the website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Any such changes shall be effective as of the date they are posted on the website.

Standard Terms and Conditions

Applicable to all sales and promotions issued or advertised by True Dermal Clinic:

  • Sales and promotions cannot be used in conjunction with any other offer.

  • Pre-payment / purchase is required.

  • Treatment packages are not able to be split between more than one person.

  • Promotional pricing applies to  bookings/treatments paid during the promotion period.

  • Offer is for a limited time only and is subject to availability.

  • True Dermal Clinic reserves the right to end the sale at any time without prior notification or advertisement.

Series and packages:

  • All pre paid packages expire 12 months from the date of purchase.

Gift Vouchers

  • Gift vouchers are redeemable for services .

  • Gift certificate/card is not redeemable for cash or credit.

  • No change can be given, however unused value will remain until the date of expiry on the certificate/card.

  • Valid for 12 months from issue.